How we work with you.
One small team looks after your website every week. Software keeps watch day and night, a person decides what to do, and you see all of it in a short note every Monday.
The basics, simply.
The same for every client, on every plan.
Three prices. No setup fee.
Keep is $100 a month, Grow is $250 and Full Care is $500, in US dollars. Add-ons are priced on request and quoted after your first fix, so you know the cost before anything starts.
Month to month.
No annual contract and no minimum term. If you ever decide to stop, one message is enough, and we hand everything back, free.
Everything stays in your name.
Your domain, hosting, website, logins and Google profile stay yours. We keep a register of your keys, so you always know what you own and who can get in. More on owning your website.
A note every Monday, a page every month.
Each Monday, a short note: how the week went, whether your site was safe, the enquiries we could see and the next three things we'll do. Each month, one page with the bigger picture. See the weekly note and monthly page.
Easy to reach.
Chat with us on this website at any time, or use WhatsApp or email. Anything that speaks for your business, like a review reply or a new page, waits for your OK.
Software watches. People decide.
AI helps us keep watch and draft text. A person checks every alert and every word, and you approve anything that speaks for your business.
Software keeps watch
Automatic checks, backups and form tests run day and night, so routine work never depends on someone remembering.
Day and nightA person checks
When a check fails, a person looks at the real thing, finds the cause and fixes it.
Every alertAI helps draft
Tools help draft review replies and summaries. A person rewrites each one and checks every fact against what you told us.
Grow and Full CareYou approve
Review replies, new pages and anything in your name wait for your OK. A "yes" on WhatsApp is enough.
Before it goes outThe chat on our website
Our chat uses AI, so you get an answer in seconds, any time. Ask for a person whenever you like and one of the team picks it up. When we use AI tools, we put in only what the task needs, and never passwords, payment details or health information.
Your website and your customers, kept safe.
Six layers of protection, included in every plan. Each one shows up in your Monday note. Found a flaw in our own website? Here's how to report it.
A firewall in front
Blocks known attacks, bad bots and junk form messages before they reach your site.
Quick security fixes
When a serious hole is announced, we patch it quickly, often at the firewall first.
Safe updates
Updates are tried on a copy of your site first, so one fix doesn't break something else.
Backups, checked
Regular full copies kept away from your site, and we check the copies actually work.
Only the logins needed
Old logins from past developers or staff are removed, with your OK.
Watched day and night
Software spots problems like a smoke alarm. A person reads every alert.
Your customers' details
We use them only to look after your business, for example to list your enquiries in your note. We don't sell or share them, and we don't contact your customers for ourselves. For clinics, contact and booking pages carry no ad trackers, and forms ask only what's needed to reply.
When something needs fixing fast.
A website that's down, a form that stopped sending, a hacked site or a domain about to expire goes straight to the front of the queue. We tell you right away, fix it, and explain what happened in simple words.
Spot something first? Message us in the chat or on WhatsApp and put "urgent" in the first line.
| What we do | What to expect |
|---|---|
| Reply to your messages | A real answer, or a clear plan for one, promptly on working days |
| Your weekly note | Every Monday |
| Your monthly page | Every month |
| Backups | Regular, kept off your site, copies checked |
| Form and booking tests | Regular, with a real test enquiry |
| Review replies | Drafted promptly for your OK, on Grow and Full Care |
Questions about working with us.
Something else? Ask in the chat or email hello@penguina.website.
Is it the same on the $100 Keep plan?
Yes. Ownership, month to month, the Monday note and the monthly page are the same on every plan. Review replies come with Grow and Full Care.
Is there a setup fee or anything extra on the bill?
No setup fee. You pay the monthly price of your plan. If you'd like an add-on, we quote it first, and nothing is added until you say yes.
Can I talk to a person?
Yes. The chat answers straight away, and you can ask for a person at any time. WhatsApp and email reach the team directly.
What if my website gets hacked?
We bring back a clean copy from a checked backup, close the hole the attacker used, and explain what happened in your note.
Will I get more enquiries?
That depends on more than your website, like your season and your prices. What we do is fix what loses enquiries: forms that don't send, buttons that don't work on phones, wrong opening hours and unanswered reviews. Then we show you the count each month.
Can I move between plans?
Yes, from one month to the next. Your price changes to match the new plan, and everything else stays the same.
Related pages.
Not sure where to start? Send us your website.
We look at it the way a customer would, find up to 3 real problems, and fix one of them free. No call needed.