Talk to us.
The quickest way is the chat. It answers in seconds, any time, and can start your free first fix straight away. Rather write it down? WhatsApp or email us. No forms, no phone menu and no ticket number.
Pick the one you already use.
The chat is fastest. WhatsApp and email reach the same team.
WhatsApp us
Best for quick questions, small changes and "is this normal?" moments. Send a screenshot or a photo of anything that looks wrong, and we'll take it from there.
Message us on WhatsApp
Open WhatsAppEmail us
Best for longer questions, attachments, or anything you'd like to forward to a business partner or accountant later. Everything stays together in one thread.
hello@penguina.website
Write an emailWhere we are
We're an Islamabad-based team, working remotely with clients in the US and worldwide. Penguina launched in 2025; our team has been building and looking after websites since 2016.
PenguinaCollab, Lower Ground, Roshan Center
G-7/3 Blue Area
Islamabad 46000, Pakistan
Write to us in your own words.
No need to know the technical name for anything. Describe what you saw, the way you'd tell a friend, and we'll work out the rest.
What helps us help you faster:
- Your website address, so we can look straight away
- What you were trying to do, and what happened instead
- Phone or computer? Many problems only happen on one of them
- A screenshot, if you have one. WhatsApp makes that easy
- How urgent it is, for example "customers can't book right now"
Tell me a little about your business and what you need, and I will point you the right way.
Hi, my booking page stopped working on phones. My website is …
Start the chatWhatsApp +92 326 2326191No form to fill in. Prefer email? hello@penguina.website
What happens after you write.
It works the same way for a first question and for a long-time client.
We read it
We read your message and work out what you need.
FirstYou get a real reply
An answer, or a clear plan for getting you one. Urgent problems for clients, like a site that's down, go to the front of the queue.
NextIt's kept on record
What we agree stays in the thread, so nothing gets lost. For clients, changes also appear in your next Monday note.
AfterSomething urgent?
Put "urgent" in the first line of your WhatsApp message, and say what customers can't do right now. That helps us see it and act on it first.
The quickest way to get what you need.
Any channel works for anything. But if you want the fastest route, here it is.
| What you need | Best way | What happens next |
|---|---|---|
| A quick change, like new hours or a holiday closure | The chat or WhatsApp, with a photo if it helps | A person confirms, makes the change, checks it on a phone, and lists it in your next note |
| Something broken right now | The chat or WhatsApp, with "urgent" in the first line | For clients, it goes to the front of the queue |
| A question before you join | The chat or WhatsApp | A straight answer. No sales call |
| Your first fix, free | The chat, or start your first fix | A person looks at your site like a customer would, then emails you |
| A billing question | A clear answer by email, so you have it on file |
Quicker routes, depending on what you need.
Your first fix, free
Not a client yet? Send us your website. We find up to 3 real problems and fix one free. No call needed.
Get your first fixPrices and plans
Keep $100, Grow $250, Full Care $500 a month. No setup fee, month to month.
See pricesSomething wrong right now?
Hacked site, missing web person, a form that stopped working. WhatsApp us with "urgent" in the first line and say what customers can't do.
WhatsApp usQuestions about getting in touch.
Still not sure? Ask in the chat, email hello@penguina.website or WhatsApp us.
Can I call you?
We don't have a public phone line. Email and WhatsApp mean there's a record of everything, and nothing gets lost between calls. If you'd like to talk something through, just ask, and we'll set up a call at a time that suits you.
I'm already a client. Where do I send requests?
Right here: the chat, email or WhatsApp, whichever you prefer. You can also simply reply to your Monday note. The change shows up in your next note.
Can you help if I'm not a client?
Yes. Ask us anything about your website, or start with your first fix, free.
Can my office manager or partner contact you?
Yes. Tell us who can send requests for your business, and we'll treat their messages like yours. Anything that speaks in your name, like a review reply or new wording, still goes to whoever you choose for approval.
Will I be put on a mailing list?
No. We use your details to reply to you, and that's it. We never sell or share client data. See our privacy policy.
Where are you based?
We're an Islamabad-based team at Collab, Lower Ground, Roshan Center, G-7/3 Blue Area, Islamabad 46000, Pakistan, working remotely with clients in the US and worldwide. Penguina launched in 2025; our team has been building and looking after websites since 2016. You never need to be in the same room to see our work: it shows up in your weekly note and monthly page.
Will someone try to sell me something?
No. You'll get an answer to what you asked. If a plan would genuinely help, we may mention it once. We don't do follow-up sales calls.