Protect: problems caught early, not weeks later.
Protect means we keep your website online, backed up, updated, secure and in your name. We keep watch on it day and night, send real test enquiries through your forms regularly, and if something breaks, we fix it and show you what happened.
In one sentence: Protect is everything that keeps your website safe and working, done for you and shown in a short note every Monday, so you don't have to wonder whether your site, your forms or your bookings are quietly broken.
What problems does Protect prevent?
Most websites don't fail loudly. They fail quietly, and the owner finds out weeks later from a customer who "tried to book but it didn't work". These are the problems we see most often when we first look at a small business website:
- A contact form that stopped sending. The page still looks fine, but enquiries go nowhere, or straight into a spam folder nobody checks.
- A booking button that broke after an update. Plugins and booking tools update all the time. One bad update can stop bookings on phones while it still works on a desktop.
- An expired domain or security certificate. Browsers then show a "not secure" warning, and most people leave straight away.
- A hacked site. Old, unpatched software is the most common way small sites get broken into. Visitors get redirected, and Google may warn people away (see "Deceptive site ahead" warnings).
- Nobody holding the keys. The domain or hosting is in a past developer's name, and when they disappear, so does your access.
Protect is built so these are prevented where possible, or caught early, fixed, and explained to you in simple words.
What exactly do we do?
| What we do | How we do it | What you see |
|---|---|---|
| Check your site is online | Regular automatic checks, day and night | "Online all week", or what went wrong and when we fixed it |
| Back up your whole site | Regular backups, kept off your server | That your backups are up to date, and that we checked a copy works |
| Update software safely | Tried on a copy first | What we updated, and anything we held back |
| Firewall and security fixes | A firewall in place, serious fixes applied quickly | Anything we blocked or fixed |
| Send test enquiries through your forms | Regularly, like a real customer would | Each form, and how fast the test arrived |
| Watch your domain, certificate and email setup | Automatic checks, read by a person | Next renewal date, so it doesn't expire by surprise |
| Keep a register of your logins and keys | Updated whenever anything changes | A list of what you own, all in your name |
How do you know it's working?
You get a short note every Monday and one page every month. Protect always comes first in that note: whether your site was online all week, which forms we tested, what we updated, and the next renewal date. If we caught a problem, we tell you what it was, when we fixed it, and what we changed so it doesn't happen again.
What we do is watch, act fast, and show you what happened. See the weekly note and monthly page.
Who owns everything?
You do. Your domain, hosting and logins stay in your name. We work on your behalf, with access you can see and remove. Read owning your website.
Everything inside Protect.
Each one has its own page with the details: what can go wrong, what we do about it, and what's not included.
Hosting that's looked after
Fast, safe hosting in your name, watched by people who fix it.
Read moreWatched day and night
We keep watch on your site, so we usually know before your customers do.
Read moreRegular backups
Regular copies of your whole site, stored safely, and we check they work.
Read moreSafe updates
Updates tried on a copy first, so your live site doesn't break.
Read moreSecurity and spam blocking
A firewall, security fixes applied quickly, and far less junk through your forms.
Read moreForms and bookings tested
Real test enquiries, sent regularly and timed from send to inbox.
Read moreEnquiries that don't land in spam
Your email set up properly, so form alerts and replies arrive.
Read moreYou own every key
Domain, hosting and logins in your name, with a register of your keys.
Read moreMonday, 8:00
Hi Daniel, all safe this week. One thing we caught.
- Online all week
- Booking form tested Monday, arrived in 6 seconds
- A plugin update broke the gallery on phones. We rolled it back, and will retry once the maker fixes it.
- Domain renews 3 March, in your name
You see Protect working, in your Monday note.
Protect is the first section of your weekly note. It tells you in two lines whether everything was safe, and if we caught something, what we did about it.
- Plain dates and times, no tech talk
- What we fixed, and what we held back on purpose
- Your next renewal date, so it doesn't catch you out
See the weekly note and monthly page
Names and numbers changed for illustration.
What Protect looks like for a business like yours.
An acupuncture clinic
New patients book online at night. We test the booking page regularly, so a broken update is caught early instead of costing you weeks of first visits.
A helicopter tour company
Booking widgets can fail on iPhones while working on desktops. We check on real phones, before peak season.
A plumbing business
Quote forms arrive at night while you're on the tools. We test that they reach your inbox, not spam.
Protect is in every plan.
Keep is Protect on its own. Grow adds Capture. Full Care adds Compound. All month to month, no setup fee.
Keep
$100 / month
Protect, in full, plus your enquiries by name and your weekly note.
- Everything on this page
- Your enquiries, by name
- Weekly note and monthly page
Grow Recommended
$250 / month
Protect plus Capture: more of the people who find you get in touch.
- Everything in Keep
- Fixes where visitors give up
- Review replies and listings care
Full Care
$500 / month
All three pillars, so small improvements keep adding up.
- Everything in Grow
- Review requests to your customers
- AI answer check
Questions about Protect.
Something else? Ask in the chat, email hello@penguina.website or WhatsApp us.
Do I have to move my website to you?
Usually we move it to hosting we look after, in your name, because that's how we can watch and fix it properly. If your current hosting is good, we can sometimes work with it. Either way, nothing moves without your OK, and you keep every login.
Will my site ever go down?
Now and then, usually briefly. Every website on the internet has the odd hiccup. We keep watch on your site day and night, act fast when something goes wrong, and tell you what happened in your next note.
What happens if my site gets hacked while you look after it?
We restore a clean copy from your backups, close the hole that let the attacker in, and explain what happened in your next note. We'll tell you up front if anything needs extra work.
Do you work with WordPress, Wix or Squarespace?
We look after most small business websites, including WordPress sites and sites on hosted builders. What we can do depends on the platform. For example, hosted builders handle their own updates, so we focus on forms, bookings, listings and your weekly note. We'll tell you what applies in your first fix.
How fast do you fix things?
We read alerts and reply to your messages. Serious problems, like a site that's down, go to the front of the queue, and serious security holes are fixed quickly. Smaller jobs are planned in and listed in your weekly note.
Is Protect enough on its own?
For many owners, yes. Keep is Protect on its own, plus your enquiries by name. If you also want more of your visitors to call or book, Grow adds the fixes that make that happen.
Something wrong with your website right now?
Not sure where to start? Send us your website.
We look at it the way a customer would, find up to 3 real problems, and fix one of them free. No call needed.