Your website's home, kept fast, safe and in your name.
Hosting is the computer, switched on day and night, where your website lives. Looked-after hosting means we set it up in your business's name, keep its software up to date, keep watch on it day and night and back it up regularly. You don't have to log in to anything, and you can see what we did in your weekly note.
In one sentence: looked-after hosting is a fast, secure home for your website, registered to you, that our team keeps up to date and watches day and night, so your site loads quickly and stays online without you having to think about servers.
What can go wrong with ordinary hosting?
Hosting is invisible when it works, which is why problems tend to grow quietly. These are three we see again and again when owners first come to us:
- The account isn't yours. A past web designer set up the hosting on their own account and their own card. Years later the card expires, the bill bounces, and the hosting company suspends the site. You can't log in to fix it, because you never had a login. If that has already happened, here's what to do when your hosting has expired.
- The cheapest plan, shared with hundreds of others. Budget hosting often puts many websites on one server. When a neighbour gets busy or gets hacked, everyone slows down. Your pages take eight seconds on a phone, and nobody tells you.
- Software that stopped getting security fixes. The server runs an old version of the language your site is built with. Plugins start failing, and holes stay open. In 2025, 11,334 new security holes were found in the WordPress world alone, 91% of them in plugins, and the most targeted ones were attacked within a median of 5 hours (Patchstack, 2026).
Looked-after hosting deals with all three: it's in your name, it's not crammed onto an overloaded server, and its software is kept up to date by people who check.
What do we do for your hosting?
| What we do | When | What you see |
|---|---|---|
| Set up hosting registered to your business, with our own separate helper login | Once, in month 1 | The account details, added to your keys register |
| Move your site across: copy, test, then switch at a quiet time | Once, if you're moving to us | The date we switched, and a check that everything works |
| Watch the server from outside, like a visitor would | Regular automatic checks, day and night | Whether the site was online, and any outage explained |
| Keep server software up to date, tested on a copy first | Checked regularly | What we updated, or held back and why |
| Firewall and malware scanning at server level | In place, with regular scans | Anything blocked or cleaned |
| Security certificate (the padlock) renewed automatically | Renewal date watched for you | Next renewal date |
| Check speed, disk space and memory | Regularly | Anything running low, before it becomes a problem |
| Full backup, stored away from the server | Regularly | That backups are up to date, and that we checked a copy works |
| Hosting review: speed on phones, growth, anything to plan | Now and then, as your site grows | A short line on your monthly page |
What does "in your name" really mean?
The hosting account is registered to your business, with your email address as the owner. We get our own helper login, which you can remove at any time. Your logins are recorded in a keys register that you hold. It's always yours. If you ever leave, we hand over a recent full backup and remove our access, free.
Where is my website actually stored?
On a professionally run server in a data centre, in a region close to your customers, so pages travel a shorter distance. For most sites we also switch on a content delivery network: copies of your pictures and pages kept in many places around the world, so a visitor in another city or country still gets a fast page.
How we move your site while the old one keeps running.
For most small sites, the move is part of month 1. A large or complicated site gets a planned website move, quoted before anything starts.
We map everything
Where your domain is, where your email is handled, what your forms send to. Nothing gets moved until we know what's connected to what.
Before the moveWe copy and test
We copy your site to the new hosting and check your pages, forms and booking buttons on the copy, while your old site keeps running.
Old site still liveWe switch at a quiet time
We point your domain at the new home, usually late in the evening for your business, and leave your email settings untouched.
Switch dayWe check it all again
Forms tested, padlock working, speed measured. The old hosting stays until you've had a week of the new one, then you cancel it.
After the switchMonday, 8:00
Hi Owen, all safe. Your site got a little faster.
- Online all week
- Server software updated Tuesday, tested on a copy first
- Your gallery photos were very large. We shrank them, and the page now loads in about 2 seconds on a phone, down from 6
- Padlock certificate renews itself on 2 December
- Backups up to date, stored away from the server
Hosting in three lines, every Monday.
You don't need to understand servers to know whether yours is fine. Your note says whether the site was online, what we updated, and anything we improved, with dates. Your monthly page adds speed on phones and the next renewal dates.
- Whether you were online, and any outage with its cause
- Updates made, and anything we held back on purpose
- Speed in seconds on a phone, not a score
See the weekly note and monthly page
Names and numbers changed for illustration.
Hosting is in every plan.
The cost of hosting for a typical small business site is part of your monthly price. If your site needs something unusual, like hosting large video files, we tell you before anything changes.
Keep
$100 / month
Looked-after hosting with all of Protect, plus your enquiries by name.
- Hosting in your name
- Watched day and night
- Regular backups off the server
Grow Recommended
$250 / month
The same hosting, plus Capture: fixes where visitors give up.
- Everything in Keep
- Slow pages found and fixed
- Review replies and listings care
Full Care
$500 / month
The same hosting, with all three pillars working together.
- Everything in Grow
- Speed trend lines on your monthly page
- An up-to-date handover file
Where hosting ends.
Clear edges mean no surprise bills. If you need one of these, we'll say so and, where we can, point you to someone good.
Your email mailboxes
Your inbox lives with your email provider, such as Google or Microsoft. We make sure your form alerts arrive and don't touch your mailboxes when we move hosting.
Your domain's yearly fee
Your domain stays registered in your name, so the registrar bills you for it directly. We watch the renewal date and remind you well ahead.
Apps, stores and office IT
We don't host custom apps, run online stores with large product catalogues, or look after office computers, printers or phone systems.
Doing it yourself, a freelancer, or us.
All three can work. The question is who notices when something goes wrong, and whose name is on the account.
| What matters | Do it yourself | A freelancer | Penguina |
|---|---|---|---|
| Hosting account in your name | Yes | Often theirs | Always |
| Someone keeping watch on it | Rarely | Sometimes | Yes |
| Server software kept current and tested first | Up to you | Depends on the person | Yes |
| Backups stored away from the server | Depends on the host | Sometimes | Yes, regularly |
| Someone fixes it when it breaks | You do | When they're free | Yes |
| A short note on what happened | No | Sometimes | Every Monday |
| Easy to leave, with everything handed back | Yes | Depends | Yes, free |
What good hosting means in your trade.
Wedding venues
Couples scroll through dozens of large photos on their phones. We work on making galleries load quickly, so your best room shots are seen, not skipped while they load.
Hot air balloon rides
Flights depend on the weather, and passengers often check online early in the morning to see if they're flying. Your flight news needs to load fast and be right, at the busiest moment of the day.
Funeral homes
When a service is announced, many family members and friends open the same page at once to find the time and place. Hosting needs room for that sudden rush.
Questions about hosting.
Something else? Ask in the chat, email hello@penguina.website or WhatsApp us.
Do I have to move my website to new hosting?
Usually yes, because that's how we can watch and fix it properly. If your current hosting is good and in your name, we can sometimes keep it. We'll tell you which in your first fix, and nothing moves without your OK.
Who pays for the hosting?
Hosting for a typical small business site is part of your plan price, with no setup fee. The only separate bill is your domain, which stays registered in your name, so the registrar bills you directly, usually once a year.
Will my website go offline during the move?
It shouldn't. Your old site keeps running while we build and test the copy. The switch itself happens at a quiet time, and for a while some visitors see the old home and some the new one, both working. We keep the old hosting until you've had a week on the new one.
Will moving hosting break my email?
Not if it's done carefully, which is why we map where your email is handled before we touch anything. Your mailboxes stay where they are. We only change the settings that point your website to its new home.
Will my site be online all the time?
Every server, including the biggest in the world, has the odd outage. What we do is keep watch day and night, act quickly, and tell you what happened and how long it lasted.
My site is on Wix, Squarespace or Shopify. Does this apply?
Those builders host your site themselves, so we don't move it. Instead we make sure the account is in your name, keep watch on the site, test your forms and bookings, and look after everything around it. We'll explain what applies in your first fix.
Is this the same as the hosting I can buy for a few dollars a month?
The server is only part of it. Cheap hosting gives you a space and leaves the rest to you: updates, watching, backups, fixing. With us, people do all of that and sum it up for you in your Monday note.
Can I still log in to my hosting myself?
Yes. It's your account. Most owners never need to, but the login is in your keys register, and you can see or remove our access whenever you like.
Sources for the figures on this page
- Patchstack, State of WordPress Security in 2026 (data for 2025)
Lost touch with your web developer? Here is what to do if your developer disappeared.
Not sure where to start? Send us your website.
We look at it the way a customer would, find up to 3 real problems, and fix one of them free. No call needed.